Simple – digital – secure
With the app "VIACTIV – My Service" we offer you digital customer service at the highest level. Save valuable time and unnecessary trips to the mailbox! With our service app you can do many important things quickly and easily online. Would you like to submit your sick note, have an invoice reimbursed or change your contact details? You can control all of this conveniently from your smartphone with our app. With just a few clicks. Wherever and whenever you want.
Digital mailbox: More overview, full control
Would you prefer to communicate with us paperless? No problem! "VIACTIV – My Service" has a digital mailbox. Here you can securely receive and manage important documents. So you are always up to date and keep an overview!
Register quickly and securely
In order to be able to use our service app securely, you have to register once. But don't worry: You can do this in just a few steps directly in the app. To check your identity, we use the verified video identification process from Nect GmbH. Just have your insurance card and ID ready – the Nect app will take care of everything else for you.
Here we go! Simply download the app, register and start!

CURRENT FEATURES:
• Upload sick note
• Submit invoices
• Send, receive and manage documents
• Change personal data
• Important service numbers at a glance

OUTLOOK:
VIACTIV is constantly developing its digital service offerings and the functions of the “VIACTIV – My Service” app. We will regularly inform you about innovations here. If you miss a function, just send us an email to digital@viactiv.de. We look forward to your ideas!

SAFETY:
As a statutory health insurance company, the protection of your health data is always our top priority. The "VIACTIV – My Health" app uses the latest encryption technology and offers you the highest level of security with Nect's online identification process. When storing and processing your personal data, Nect GmbH meets strict national and international security requirements, e.g. the German data protection regulations and the European General Data Protection Regulation (GDPR). VIACTIV only uses the ID data necessary for your identification (name, date of birth and address). We do not receive any photo or video recordings from Nect.

For security reasons, using the VIACTIV app with jailbroken devices (unauthorized mechanism to circumvent security/usage restrictions) is unfortunately not possible.